Croatian Customer Service

Join the Booking Team as Customer Support Agent (Croatian + English) Fully Remote Position: Customer Support Agent (Croatian + English) Location: Remote / Athens, Greece Start Date: 22nd December 2025 Working Hours: Mon/Sun 09:00- 19:00 Salary: 1,300 x 14 Join the Booking.com team as a Customer Support Agent fluent in Croatian and English. You will help provide an exceptional customer experience, manage reservations, and resolve customer inquiries efficiently. Benefits: 14 salaries (12 monthly + 1 on Easter + 1 split for Summer/Christmas)Private Health & Life Insurance25 days annual leave50 meal voucher per monthPermanent contract, 40 hours/week (8 hours/day, 5 days/week) Relocation Info (if moving from abroad): Candidates relocating from abroad must arrive in Athens 7 days before the start date for hiring documents.3 weeks accommodation in a hotel close to the office.Up to 300 support for relocation (first payment).Legal support with hiring documents (candidates must provide required documents). Responsibilities: Respond promptly and effectively to customer inquiries Manage and track reservation processes Solve issues and coordinate with relevant departments Ensure high levels of customer satisfaction Requirements: Fluent in Croatian and English Customer-focused with strong problem-solving skills Team player with excellent communication skills Flexible with working hours EU citizenship or full market access residence card