Remote Customer Service Role for Fluent Croatian Speakers in Athens, Greece

We are hiring a dedicated Remote Customer Advisor to join our international team supporting a leading online travel platform based in Athens, Greece. This role is ideal for individuals who are passionate about travel and committed to providing excellent support to our Croatian-speaking customer base. What the Role Involves As a Customer Advisor, your primary duty will be handling all forms of customer contact—phone calls, emails, and live chat—predominantly in Croatian. You will guide customers through every stage of their travel experience, from making new bookings and handling modifications (like date changes or upgrades) to processing cancellations. A key part of the job is acting as a skillful troubleshooter, resolving various issues such as payment queries, technical website problems, and policy questions with efficiency and empathy. You must accurately document all interactions in the CRM system and strive for high levels of customer satisfaction and quality. While prior customer service experience is a plus, it is not mandatory. Who We Are Looking For The most critical requirements are: Language Fluency: You must be fluent or native in Croatian (both speaking and writing).English Skills: A strong working knowledge of English (at least B2 level) is required for training and internal communication.Eligibility: You must hold EU Citizenship or a Greek Residence Card with Full Market Access.Work Setup: You need a suitable remote office environment with a reliable, fast internet connection. Schedule and Setup This is a full-time position. You will work 40 hours per week on a rotational shift pattern: Weekdays (Mon-Fri): 10:00 am to 6:30 pm (EET)Weekends (Sat-Sun): 11:00 am to 7:30 pm (EET) The role is remote, but all necessary equipment (laptop, headset, etc.) will be supplied by the company. Note for Relocating Candidates: If you are moving to Athens from abroad and do not have secure, stable home internet upon arrival, you will be required to work on-site at our Athens office for the first 3 months. Perks and Support We offer a competitive salary package alongside various benefits to ensure your success: Financial Benefits: A competitive compensation package and a meal allowance.Career Development: Opportunities for career growth and continuous professional training. For candidates relocating from outside Greece, we provide valuable support: Initial Housing: Three weeks of complimentary hotel accommodation near the office upon your arrival. (Please note that post-hotel stay, assistance with real estate agents is not provided).Moving Allowance: Up to €300 to help cover initial relocation costs, included in your first payment.Administrative Help: We will offer legal support to help you navigate the hiring paperwork, though you will be responsible for collecting and submitting all required official documents.Ready to start your new career chapter in Sunny Athens? Apply Today