Informatics Technical Specialist

Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of.
• Competitive salaries, bonus potential and excellent package of benefits.
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

Our Core Diagnostics Division CDx is currently looking for an Informatics Technical Specialist for our AlinIQ Laboratory Systems. The position will be based in Croatia, as a part of our international, technical team. This will be a field-based role, requiring regular travelling across Eastern Europe.

The position will be a hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.

What You'll do:

• Become a trusted advisor to customers.
• Identify customer needs, propose solutions, and resolve problems.
• Provide feature/ product enhancement input based on customer feedback.
• Maintain and assume accountability for a culture of high customer service.
• Execute project work plans with a focus on timely completion & risk mitigation.
• Track and report on assigned project aspects on a regular basis.
• Configure and integrate products to customer specifications; deliver training.
• Provide customer support assistance, as needed.
• Revise and keep up to date, all project documents and systems of record.
• Participate in team and customer meetings effectively.

Required qualifications and background:

• Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines.
• At least 2 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
• Sound understanding of diagnostics laboratory workflows and related technologies.
• Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories.
• Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable.
• Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet.
• Excellent command of English (both written and spoken).
• Ability to travel internationally on a daily basis.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

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