Service Engineer

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Our Services Organization is growing at a high pace, that's why we are looking for enthusiastic and customer-oriented Service Engineers to join our team in Croatia.

As a Service Engineer, you will be a part of a professional and dedicated team responsible for delivering technical products and support to our customers by providing preventive maintenance and technical services. You will act as an ambassador for Tetra Pak and help maintain the company's reputation for commitment and service worldwide. That's why we consider this role to be of great importance. In this position, you will be travelling extensively in Croatia, and occasionally support others market abroad.

You will be based in Zagreb, Croatia and Report to Service Delivery Manager

As a Service Engineer you will:

• Participate in preparing customer site for installation and commissioning events of packaging equipment.
• Participate in execution of preventive maintenance activities for packaging equipment.
• Perform troubleshooting and fault-finding services on site and remotely.
• Inform relevant Tetra Pak staff in a timely manner about discovered Technical Issues.
• Participate in the installation of relevant rebuilding/upgrade kits.
• Inform relevant Tetra Pak Field Staff about ongoing service activities as well as of any issues affecting the customer or the quality of Tetra Pak service.
• Act as an ambassador for Tetra Pak at all times, ensuring good working relationships with the customer and Tetra Pak colleagues and that Tetra Pak's reputation is sustained.
• Execute all work in accordance with Tetra Pak and Customer safety regulations and requirements. Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues.
• Comply with all reporting requirements.

• Technical or engineering background and relevant technical experience for at least 2 years, including mechanical (hydraulic and pneumatic) experience and electrical experience (electrical, PLC knowledge)
• Strong mechanical experience will be an advantage which would include packaging knowledge.
• Experience in the food industry is seen as beneficial.
• Experience with Tetra Pak equipment will be an advantage.
• A good command of English and Croatian language (written and oral) skills is required.
• A valid driving license (B category) and willingness to travel extensively.
• An attitude to represent Tetra Pak at our customers, such as:
  • Be service-oriented, putting the customer at first place.
  • Team player with high commitment, but with the ability to act decisively if/when needed.
  • Developed problem-solving skills, with an ability to apply structure and priority to duties.
  • Persistent and efficient with a logical/structured way to solve issues.

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements

Apply Now

If you are inspired to be part of our promise to protect what's good; for food, people, and the planet, apply through our careers page at

This job posting expires on 26 August, 2024.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.