Customer Service Representative
1 week ago
Join our team as a Customer Care Specialist and take on a challenging role that requires excellent communication skills and a passion for delivering exceptional customer service.
Key Responsibilities:
- Provide timely and effective responses to customer inquiries via phone, email, and live chat
- Research and resolve customer issues efficiently, ensuring high levels of customer satisfaction
- Navigate internal and external documentation to provide accurate and timely responses
- Identify and escalate priority or unresolved issues to internal teams
- Route calls to the appropriate resources and document customer interaction information according to standard operating procedures
- Identify emerging trends and patterns in customer issues and communicate them to the team
- Strive for high-standard customer satisfaction and experience, handling calls professionally based on quality guidelines
- Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent delivery of customer service
Requirements:
- Excellent user knowledge of common PC applications
- Very good knowledge of German (at least C1 level)
- Good ability to express yourself verbally and in writing in German
- Flexibility, friendliness, resilience, independence, reliability
- Skilled conversation skills, linguistic fluency, understandable pronunciation in German
- Good communication and teamwork skills
- Basic credit card-specific knowledge desirable
Offer:
- Excellent remuneration package based on experience, skills, and performance
- Indefinite contract
- Private health and life insurance
- Fully remote work from Croatia
- A dynamic and creative team with a positive and friendly atmosphere
- Good work environment
- Guidance and tools to reach your full potential
How to Apply:
Visit our career page to explore this opportunity and many others: https://www.careers-
Salary: Gross 1,430 EUR - 1,430 EUR + 55 EUR meals + 15 EUR WFH (per month)
Shifts: Coverage 06:00 AM - 10:00 PM CET / Monday-Sunday (holidays included)
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