Customer Service Representative

1 week ago


Zagreb, City of Zagreb, Croatia TOPTALENT Full time
Customer Care Specialist

Join our team as a Customer Care Specialist and take on a challenging role that requires excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and live chat
  • Research and resolve customer issues efficiently, ensuring high levels of customer satisfaction
  • Navigate internal and external documentation to provide accurate and timely responses
  • Identify and escalate priority or unresolved issues to internal teams
  • Route calls to the appropriate resources and document customer interaction information according to standard operating procedures
  • Identify emerging trends and patterns in customer issues and communicate them to the team
  • Strive for high-standard customer satisfaction and experience, handling calls professionally based on quality guidelines
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent delivery of customer service

Requirements:

  • Excellent user knowledge of common PC applications
  • Very good knowledge of German (at least C1 level)
  • Good ability to express yourself verbally and in writing in German
  • Flexibility, friendliness, resilience, independence, reliability
  • Skilled conversation skills, linguistic fluency, understandable pronunciation in German
  • Good communication and teamwork skills
  • Basic credit card-specific knowledge desirable

Offer:

  • Excellent remuneration package based on experience, skills, and performance
  • Indefinite contract
  • Private health and life insurance
  • Fully remote work from Croatia
  • A dynamic and creative team with a positive and friendly atmosphere
  • Good work environment
  • Guidance and tools to reach your full potential

How to Apply:

Visit our career page to explore this opportunity and many others: https://www.careers-

Salary: Gross 1,430 EUR - 1,430 EUR + 55 EUR meals + 15 EUR WFH (per month)

Shifts: Coverage 06:00 AM - 10:00 PM CET / Monday-Sunday (holidays included)



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