Customer Service Representative

4 weeks ago


Zagreb, City of Zagreb, Croatia TOPTALENT Full time
Job Summary

We are seeking a highly skilled and experienced Customer Care Specialist to join our team at TOPTALENT. As a key member of our customer support team, you will be responsible for providing exceptional customer service and technical assistance to our clients.

Key Responsibilities
  • Customer Support: Provide timely and effective technical-based customer assistance through voice, chat, and email.
  • Exceptional Customer Experience: Deliver a high level of customer satisfaction by resolving issues efficiently and professionally.
  • Documentation: Document each interaction in our dedicated CRM system to ensure accurate tracking and reporting.
  • Team Collaboration: Act as a key participant within the internal team and wider organization by taking part in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/department.
Requirements
  • Language Skills: Ability to effectively and correctly communicate verbally and in written format in Dutch (C1 level) and English (B2).
  • Residency: Residing in Croatia and being able to take on a job legally without the company's support.
  • Experience: Experience in Customer Support, and technical support, especially with a help desk or other IT functions.
  • Background Check: Ability to go through a background check.
  • Remote Work: Strong abilities to work independently and as a remote team player.
  • Problem-Solving: Problem-solving and critical thinking skills.
  • Adaptability: Adaptable and flexible, demonstrating abilities to work with process and information changes.
  • Technical Skills: Strong working knowledge of external systems and PC-based internet and software applications (e.g. internet, Microsoft Office).
Offer
  • Remuneration Package: Excellent remuneration package based on experience, skills, and performance.
  • Contract: Indefinite contract.
  • Benefits: Private health and life insurance, 55 EUR monthly meal vouchers, 15 EUR monthly Work From Home allowance, 15 EUR night shift, and EUR 20 overtime add on.
  • Work Environment: Fully remote work from Croatia, dynamic and creative team with a positive and friendly atmosphere, good work environment, and guidance and tools to reach your full potential.


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