Customer Service Representative

3 weeks ago


Zagreb, City of Zagreb, Croatia TOPTALENT Full time
Customer Care Specialist Job Description

At TOPTALENT, we are seeking a highly skilled Customer Care Specialist to join our team. As a Customer Care Specialist, you will be responsible for delivering exceptional customer service by promptly addressing customer inquiries, resolving issues efficiently, and ensuring overall customer satisfaction.

Key Responsibilities:
  • Customer Service: Provide world-class customer service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Research and Response: Research and provide accurate and timely responses to customer inquiries coming through various support channels.
  • Documentation and Navigation: Navigate internal and external documentation and resources to provide high-quality service.
  • Issue Escalation: Identify and escalate priority or unresolved issues to internal teams.
  • Call Routing and Documentation: Route calls to the appropriate resources and document customer interaction information according to standard operating procedures.
  • Trend Identification: Identify, troubleshoot, and communicate emerging trends and patterns in customer issues.
  • Quality and Standards: Strive for high-standard customer satisfaction and experience, ensuring all calls are handled professionally based on quality guidelines.
  • Collaboration and Teamwork: Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere.
Requirements:
  • System Knowledge: Very good user knowledge of common PC applications.
  • Communicative Knowledge: Very good knowledge of German (at least C1 level).
  • Language Skills: Good ability to express yourself verbally and in writing in German.
  • Soft Skills: Flexibility, friendliness, resilience, independence, reliability.
  • Conversation Skills: Skilled conversation skills, linguistic fluency, understandable pronunciation in German.
  • Communication and Teamwork: Good communication and teamwork skills.
  • Expertise: Basic credit card-specific knowledge desirable.
Offer:
  • Remuneration Package: Excellent remuneration package based on experience, skills, and performance.
  • Contract: Indefinite contract.
  • Benefits: Private health and life insurance, fully remote work from Croatia, dynamic and creative team, positive and friendly atmosphere, good work environment.
  • Guidance and Tools: Guidance and tools to reach your full potential.

To explore this opportunity and many others, visit our career page: https://www.careers-

  • Salary: Gross 1,430 EUR - 1,430 EUR + 55 EUR meals + 15 EUR WFH (per month).
  • Shifts: Coverage 06:00 AM - 10:00 PM CET / Monday-Sunday (holidays included).


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