Excellent Communication Skills

5 days ago

Zagreb, Croatia beBeeCustomerService Full time
Job Title:

Customer Service Representative

Job Description:

Teya is a fast-paced and innovative software solution that aims to make everyday life easier for small and growing businesses in Europe. Our goal is to become the go-to platform for these businesses, providing them with top-notch support and services.

As a Customer Relations Agent at Teya, you will play a crucial role in delivering exceptional customer service. Your primary responsibility will be to assist customers through various communication channels, including phone calls, emails, and web chats.

Key responsibilities include:

  • Answering incoming customer inquiries and resolving issues promptly and professionally.
  • Providing first-line advice on general matters and escalating complex issues to senior management when necessary.
  • Maintaining accurate records and updating databases with relevant information.
  • Handling customer complaints efficiently and identifying trends and issues for improvement.
  • Developing an in-depth understanding of our systems and equipment to provide expert advice to colleagues from other departments.

What We Offer:

  • A permanent contract with a 6-month probation period.
  • A friendly, comfortable, and relaxed work environment.
  • Flexible working hours that align with team needs.
  • Weekday shifts only – no nights, weekends, or holidays.
  • Up to 26 days of vacation per year.
  • 3 fully paid days for unexpected health issues.
  • A monthly food allowance and other benefits like Health Check.
  • High-quality hardware provided for work, ensuring a smooth experience.
  • A structured onboarding program for all new employees.

Diversity and Inclusion:

Teya is committed to creating an inclusive environment where everyone can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process, please let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

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