Croatian & EN Customer Care-Accommodation Project

2 weeks ago

Zagreb, Croatia Cross Border Talents Full time


Start Date: 8 May 2025 or 15/22 May (flexible)
Location: onsite in Athens, Greece
Languages: Croatian (C1) + English (B2+)
Work Schedule: MonFri, 10:0018:30 or 11:0019:30; occasional weekends


Support guests and hosts for a global accommodation platform. Assist users with reservations, account queries, and booking-related support in Croatian and English.

Key Responsibilities:

  • Provide accurate information and effective solutions via phone, chat, and email

  • Ensure customer satisfaction and adhere to quality and performance metrics

  • Collaborate with internal teams when necessary

Requirements:

- Fluent in spoken and written Croatian with upper-intermediate English, spoken and written

  • EU citizenship or valid residence card with full market access

  • Must reside in Greece or relocate prior to the start date

  • Stable internet connection for remote work

  • Willingness to work weekends occasionally



Offer & Benefits:

  • Salary: EUR 1,200 x 14 months

  • Permanent full-time contract

  • 14 salaries annually

  • Private health and life insurance

  • 25 days annual leave

  • EUR 50/month meal voucher

Relocation Support

Relocation support is available for candidates moving to Greece from abroad. Here's what you can expect:

1.Arrival Requirement: All relocating candidates must arrive in Athens at least 7 days prior to the start date to complete hiring documentation.

2. Initial Accommodation: The company provides up to 3 weeks of hotel accommodation near the office.

3. Relocation Bonus: A relocation allowance of up to €300 is provided with the first salary payment to help cover initial travel expenses.

4. On-site Work Requirement: New hires from abroad are expected to work on-site for at least 3 months, unless they already have a residence in Greece and a verified internet connection.

5. Legal Assistance: Support is offered for handling employment-related paperwork. Candidates are responsible for gathering and submitting the required documents themselves.

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