Client Relationship Specialist

5 days ago

Zagreb, Croatia beBeeCustomer Full time
Job Title:

Account Manager

Key Responsibilities:

Build and maintain trusted relationships with assigned customers to achieve overall customer health and growth, understanding client's structure and processes around choosing/implementing new solutions.

Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients, ensuring successful client account set-up/collaborate with Platform Operations teams to arrange setup, enabling client activities based on agreed business scope.

Collaborate with Revenue Assurance to monitor and take actions to minimize health risks, analyzing and forecasting customer's traffic, taking immediate reactions to ensure ongoing business growth and maximization of revenue/GP.

Identifying and pursuing opportunity for any new sale (traffic, destination, service, product).

Have excellent knowledge on how to use internal tools to monitor and troubleshoot customer traffic, coordinating internal teams to promptly fulfill customer's requirements.

Set and drive regular meetings with internal stakeholders to ensure customer goals are met, influencing the evolution of how Infobip provides end-to-end customer experience by continuously giving additional customer perspective to internal stakeholders.

Participate in continuing education sessions, mentor and onboard other team members and newcomers, having excellent knowledge of Infobip products, platform, and market.

Always be up to date with overview of business, competition, and latest industry trends.

Requirements:

  • Industry experience highly preferred, understanding of SaaS and CPaaS solutions.
  • Prior experience working with Revenue Assurance, Purchasing, and technical teams.
  • Full cycle sales experience.
  • Strong experience in Account Management - building and maintaining relationships.
  • Product knowledge and/or knowledge of our competitors.
  • Ability to interact with all levels of the organization.
  • Team player with strong interpersonal/communication skills.

Benefits:

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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