Customer Care Specialist
2 days ago
We are seeking a skilled Customer Care Specialist to join our team in Croatia. As a key member of our global support team, you will be responsible for delivering exceptional customer service to clients from around the world.
About the Role:
- Provide timely and accurate responses to customer inquiries via phone, email, and live chat
- Research and resolve complex customer issues efficiently and effectively
- Navigate internal documentation and resources to provide world-class service
- Collaborate with internal teams to identify and escalate priority or unresolved issues
- Rout calls to appropriate resources when necessary and document all customer interaction information according to standard operating procedures
Requirements:
- Strong system knowledge with very good user knowledge of common PC applications
- Excellent communicative skills with very good knowledge of German (at least C1 level)
- Ability to express yourself verbally and in writing in German
- Flexibility, friendliness, resilience, independence, reliability
- Skilled conversation skills, linguistic fluency, understandable pronunciation in German
- Good communication and teamwork skills
- Basic credit card-specific knowledge desirable
What We Offer:
- A competitive remuneration package based on experience, skills, and performance
- An indefinite contract with opportunities for growth and development
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