Customer Care Specialist

2 days ago


Zagreb, City of Zagreb, Croatia TOPTALENT Full time

We are seeking a skilled Customer Care Specialist to join our team in Croatia. As a key member of our global support team, you will be responsible for delivering exceptional customer service to clients from around the world.

About the Role:

  • Provide timely and accurate responses to customer inquiries via phone, email, and live chat
  • Research and resolve complex customer issues efficiently and effectively
  • Navigate internal documentation and resources to provide world-class service
  • Collaborate with internal teams to identify and escalate priority or unresolved issues
  • Rout calls to appropriate resources when necessary and document all customer interaction information according to standard operating procedures

Requirements:

  • Strong system knowledge with very good user knowledge of common PC applications
  • Excellent communicative skills with very good knowledge of German (at least C1 level)
  • Ability to express yourself verbally and in writing in German
  • Flexibility, friendliness, resilience, independence, reliability
  • Skilled conversation skills, linguistic fluency, understandable pronunciation in German
  • Good communication and teamwork skills
  • Basic credit card-specific knowledge desirable

What We Offer:

  • A competitive remuneration package based on experience, skills, and performance
  • An indefinite contract with opportunities for growth and development


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