Technical Support Consultant

5 days ago

Zagreb, City of Zagreb, Croatia SupportYourApp Full time

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Technical Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What you will do:

  • Provide exceptional customer support via emails, calls and chats
  • Troubleshoot technical issues and provide step-by-step guidance to customers
  • Collaborate with other departments to resolve customer inquiries
  • Escalate complex issues to the appropriate team for resolution
  • Document customer interactions
  • Improve customer support processes and procedures
  • Maintain high level of product knowledge
  • Stay up to date with the product updates and changes

What you need to succeed in this role:

  • Excellent German and English is a must (both spoken and written)
  • At least 1–2 years of experience in customer support in fast-paced environment
  • Strong problem-solving and troubleshooting skills
  • Attention to details
  • Familiarity with CRM systems and basic technical support
  • Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

  • Fixed schedule: Monday to Friday, 8 AM–5 PM, Croatia time
  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in EUR
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

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